For help, bug reports, feedback or privacy requests. I'll get back to you as soon as I can. If you're reporting a problem, please include your phone model, your iOS version and the STEUD version (iPhone Settings → General → iPhone Storage → STEUD).
Common questions
How do the races work?
Each race is open for a set window: the 5K and mile for a day, the 10K for three days and the half marathon for a week, all in UTC. Run the distance whenever you like while it's open, submit your run, and when the window closes everyone who entered is ranked by time.
When do I get my result?
Thirty minutes after the race closes (time allowed for late submissions), the race is ranked and you get a notification with your position. It also appears on the run in your History.
Why can't I submit my run?
A run can be submitted when it was started while the race was open and the app could reach the server at the start, it passed the app's checks, it's submitted within 30 minutes of the race closing, and you haven't already submitted a run for that race. A run started offline is kept as practice. The run's page says which of these applies.
How does STEUD check runs?
On your phone, the app checks the run was continuous, on foot and at a human pace, using GPS, steps and timing. Only the result of the checks is sent, never your route. Runs that pass, or that are flagged for a closer look, are ranked.
Can I race with my Apple Watch?
Yes. Open STEUD on your iPhone first, so it can send your watch today's open races, then start a race on the watch. Your run is sent to your iPhone when they're next in touch, and you can submit it from there.
What is the country leaderboard?
If you choose your country (when you first open the app, or in Settings), your time counts towards your country's average. After each race you can see how countries placed on the run's page. It shows averages and numbers of runners, never individual times.
What does STEUD+ include, and how do I cancel it?
STEUD+ adds the daily mile, the 10K every three days and the weekly half marathon, plus your full results (how many you beat, your percentile and your gap to the winner) and monthly recaps. Subscriptions are managed by Apple: cancel any time in Settings → your name → Subscriptions on your iPhone.
I reinstalled the app. Where's my subscription?
Accounts are anonymous, so a reinstall starts a new one. Open the STEUD+ screen in the app and tap Restore to move your subscription to it. Runs recorded before the reinstall were only on your old install and can't be recovered.
How do I delete my data?
In the app, go to Settings → Delete account. This deletes everything on the server and on your phone. You don't need to email me. See the privacy policy for details.
My distance looks wrong
GPS works best outdoors with a clear view of the sky. Make sure Precise Location is on for STEUD (Settings → Privacy & Security → Location Services → STEUD), and wait for a good signal before you start. Tall buildings, tunnels and tree cover can all affect it.